Component 03
Reputation Engine
Post-visit SMS follow-up captures reviews, routes happy clients to Google, and intercepts unhappy ones privately.
Intelligent Review Routing
Positive Review Capture
Happy client is routed to leave a public Google review
Hi Maria — thank you for visiting Serenity Wellness Spa today. How was your experience? Reply 1-5 (5 being excellent).
5:15 PM
5
5:22 PM
Wonderful! We are so glad to hear that. Would you mind sharing your experience on Google? It helps other Clients find us. https://g.page/r/review-link
5:22 PM
Recent Reviews
Absolutely wonderful experience. The staff was professional and attentive. Will definitely be returning.
Thank you so much, Maria. We are glad you had a great experience and look forward to seeing you again.
Best service I have received in years. Highly recommend to anyone looking for quality care.
David, thank you for the kind words. Your recommendation means a great deal to our team.
Wait time was longer than expected. The service itself was fine but the scheduling could be better.
Good experience overall. Clean facility and friendly staff.
Thank you, Thomas. We appreciate your feedback and are glad you enjoyed your visit.
Outstanding. From booking to checkout, everything was seamless. The online scheduling was incredibly convenient.
Susan, we are thrilled to hear that. Our team works hard to make every step effortless.